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Terms of Service & Privacy Policy
Effective Date: 1/1/2026
This Terms of Service and Privacy Policy (collectively, the “Policy”) govern the use of the White Haven Family Diner website, online ordering systems, and related digital services (collectively, the “Services”). By accessing or using our Services, you agree to the terms outlined below.
1. Business Information
White Haven Family Diner White Haven, Pennsylvania, United States For questions regarding this Policy, please contact us using the contact information provided on our website.2. Information We Collect
We collect information to provide and improve our Services, fulfill orders and reservations, and communicate effectively with our customers.a. Personal Information
- Name
- Email address
- Phone number
- Billing and payment details (processed securely by third‑party providers)
- Loyalty program identifiers
- Reservation and order history
b. Device & Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Referring URLs
- Date and time of access
c. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:- Enable core website functionality
- Remember user preferences
- Analyze traffic and performance
- Support marketing and promotional campaigns
3. How We Use Information
We use collected information for the following purposes:- Processing online orders, reservations, and payments
- Managing loyalty and rewards programs
- Communicating confirmations, updates, and service messages
- Marketing, promotions, and special offers (with opt‑out options)
- Improving website functionality and customer experience
- Preventing fraud and ensuring platform security
- Complying with legal, regulatory, and accounting requirements
4. Information Sharing
We may share information only as necessary with:- Payment processors and reservation/ordering platforms
- Email, SMS, and marketing service providers
- Analytics and website performance tools
- Legal or regulatory authorities when required by law
5. User Rights & Choices
Depending on your location, you may have the following rights:- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data, subject to legal obligations
- Opt‑Out: Unsubscribe from marketing emails or SMS at any time
- Cookie Control: Manage cookie preferences through browser settings
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including:- Secure servers and encrypted connections
- Restricted access to sensitive data
- Use of trusted third‑party payment processors
7. Data Retention
We retain personal information only as long as necessary to:- Fulfill the purposes outlined in this Policy
- Maintain business records
- Comply with legal and regulatory requirements
8. Children’s Privacy & Age Restrictions
Our Services are not intended for children under the age of 13. Certain features, including loyalty programs or online ordering, may require users to be 18 years of age or older. We do not knowingly collect personal information from children. If such data is discovered, it will be promptly deleted.9. Third‑Party Links & Services
Our website may include links to third‑party websites or services. We are not responsible for the privacy practices or content of those third parties. Users should review their respective policies.10. Terms of Service – Use of Website & Services
By using our Services, you agree that you will:- Provide accurate and lawful information
- Use the Services only for personal, non‑commercial purposes
- Not attempt to disrupt, damage, or misuse the website or systems
11. Legal Compliance & Liability
This Policy is designed to comply with applicable U.S. privacy laws, including state‑level consumer data protections where applicable. White Haven Family Diner is not liable for:- Service interruptions beyond reasonable control
- Third‑party platform outages
- Unauthorized access caused by factors outside reasonable security measures